Refund policy

Return & Refund Policy — Effective Date: September 9, 2026

30-Day Return Window Topwill Antiques accepts returns within 30 days of delivery. If you are not satisfied with your purchase, please contact us at support@topwill.shop within 30 days of receiving your order to initiate a return or refund request.

Damaged or Defective Items If your order arrives damaged, defective, or incorrect, we will make it right at no cost to you. Please contact us at support@topwill.shop within 30 days of delivery with the following: your order number and a clear photo of the item and the issue. Once verified, we will offer a replacement or full refund.

Wrong Address Topwill Antiques is not responsible for orders shipped to an incorrectly entered address. Please double-check your shipping address before placing your order. If you notice an error, contact us immediately at support@topwill.shop and we will do our best to correct it before fulfillment begins.

Lost Packages If your package is marked as delivered but you have not received it, please contact us within 30 days and we will investigate with the carrier on your behalf.

Refund Processing Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or card provider.

Contact Us For any return or refund inquiries, reach out to us at support@topwill.shop and we'll be happy to assist.

Last updated: 2026-09-24